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Pottery Barn: Furniture Store

 

One day my country house will look like a Pottery Barn catalogue. One day…

 

PROS

1. sales and promo code events: Big sale events and free shipping offers around major holidays, Friends & Family 20% off event in October (in store only) and 10% registry completion discount that you can use for 6 months after the event date.

2. shipping fees: Lots of items will ship for free (excluding furniture and other bulky items) and free shipping promo code around major holidays. Otherwise shipping is kinda expensive.

3. customer service: Assistance is available via phone, live chat and email. Representatives can help with questions, replacing defective/damaged items and changes to orders – adding items to recent orders and retroactively applying coupons. Return policy is ok – 30days for returns and 90days for registry returns.

CONS

Shipping fees are kinda expensive. I hope they introduce a minimum spend for free shipping for non furniture and other bulky items.

 

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