Saks: Department Store
Saks used to have the best promotions/bargains compared to its peers. But now not so much. Saks still holds its bi-annual Friends & Family with 20% discount but the exclusions list gets longer each time (not to mention Beauty has been excluded for the last couple of years and jewellery is only 15% off), return policy is too tight, and well, taking these into consideration its not the Saks I used to love. Overall, Saks is still a decent department store but its getting harder to get a bargain!!!
1. sales and promo code events: Bi-annual Friends & Family (20% off), email sign up promo code (no exclusions 10% off), best customer online code (no exclusions 10-20% off), double and triple points events for saks card holders, seasonal sales (day after christmas sale has seen some serious bargains at 80% off).
2. shipping fees: Free shipping codes for purchases over $150. Free for saks cardholders (online and in-store).
3. customer service: Assistance is available via phone, live chat and email. Representatives can help with questions, replacing defective/damaged items and applying promo codes. Return policy has changed a lot in the last few years. Returns made after 30 days will be credited based on the current selling price.
Return policy is really stingy. I used to buy clothing for my mum in Australia and sizing can be tricky at times, even if I buy the same brand and same size. It takes just about 30 days for me to send it home, her to try it on and return it if she didn’t like it. Needless to say, I don’t shop for my mum anymore. Sales lost right there! I also remember the days when Friends & Family included Bottega Veneta. So sad…